Sysync, LLC Privacy Policy

Effective Date: January 1, 2025

This Privacy Policy describes how Sysync, LLC collects, uses, and shares your personal information when you use our website, services, and communications, including our SMS Program.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, place an order, subscribe to communications, or use our services.

1.1. Personal Information Provided by You

This data may include:

  • Contact Data: Name, email address, mailing address, and phone number.

  • Payment Data: [Details handled by a third-party processor, e.g., Billing address, last four digits of the credit card, handled by our payment processor QuickBooks. We do not store full payment card details.]

  • Account Data: Usernames, passwords, purchase history, and service preferences.

1.2. Information Collected Automatically

When you visit our website, we automatically collect certain data, primarily for analytics and security:

  • Usage Data: IP address, browser type and version, pages you visit, time spent on those pages, and referring website addresses.

  • Tracking Data: Information collected via cookies and other tracking technologies.

2. How We Use Your Information

We use the information we collect for the following business purposes:

  • Service Delivery: To process transactions, fulfill orders, manage your account, and provide the services you request.

  • Communication: To send service-related emails, respond to customer support inquiries, and manage our SMS Program.

  • Improvement: To monitor and analyze trends, usage, and activities to improve our website and services.

  • Security: To protect our website and services from fraudulent, illegal, or unauthorized activity.

  • Legal Compliance: To comply with applicable laws, legal requests, and to enforce our Terms of Service.

3. SMS Campaign-Specific Data Use

If you enroll in our SMS Program, the following additional terms apply:

3.1. Data Collected for SMS

We collect your mobile phone number and opt-in consent solely to facilitate two-way text communication. We also collect message content, delivery status, and timestamps to ensure message delivery and provide support.

3.2. Purpose of SMS

Your phone number is used exclusively for non-promotional communication, including:

  • Appointment scheduling, confirmation, and reminders.

  • Security and service-related alerts (e.g., system outages, account changes).

  • Customer support, updates on open tickets, and issue resolution.

4. How We Share Your Information

We only share your personal information with necessary third parties under specific circumstances, as follows:

4.1. Service Providers

We share data with third parties who perform services on our behalf (e.g., website hosting, payment processing, email delivery, and cloud-based phone/messaging services). For the SMS Program, your phone number and message content are shared with Zoom Phone (our voice and messaging provider) and underlying mobile carriers, which is necessary to deliver the messages.

4.2. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4.3. Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

5. SMS Compliance Statement

This section directly addresses the requirement for SMS Campaign registration:

5.1. Non-Sharing for Marketing Purposes

We will not share, sell, rent, or otherwise disclose your personal information, including your mobile phone number, to any third parties or affiliates for their marketing, promotional, or lead generation purposes.

5.2. Data Security

We employ technical and organizational security measures to protect the integrity and security of your personal information, including your phone number.

6. Your Privacy Rights and Choices

  • Opt-Out of SMS: You may opt out of our SMS Program at any time by texting STOP to the number you receive messages from.

  • Access/Update: You have the right to request access to or correction of the personal information we hold about you.

  • Marketing Emails: You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in the footer of the email.

7. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Sysync, LLC

  • Address: 500 Navarro St. San Antonio, TX 78205

  • Email: support@sysyncllc.com

  • Phone: (888) 406-8735